Support.
A person answers, not a queue. Email is the fastest route and reaches the same people as the phone.
Support email
Support phone
What to send us
Anything from this list that applies. It is usually the difference between one reply and four.
- The order reference, if it is about one order — and which channel it came from.
- Which connected service is involved: Amazon, Shopify, Etsy, OrderDesk, Intercom, SendCloud or ShipStation.
- What you expected to happen, and what happened instead.
- The time it happened, roughly. Most things we look at are in an audit log and the time is how we find them.
If you bought something from a shop that uses ManyMuse
Contact the shop, not us. ManyMuse is the software they run their support on — we hold their data on their instruction and cannot look up, change or refund an order on their behalf. If you have already written to them and heard nothing, tell us which shop and we will make sure the message reached them.
Security and privacy
Security issues go to hello@manymuse.com. For what we store, who processes it and how to have it deleted, see the privacy policy, which lists every sub-processor by name.